About US

MD Biomedics is a biomedical engineering company with a core focus of providing technical resources for health care professionals. The services offered include surgical and compound microscope repair, for all disciplines, ophthalmic diagnostic equipment repair, general surgery ancillary equipment repair (OR lighting and tables) and ultrasound imaging equipment.

Most medical equipment companies provide excellent products but sometimes fall short of providing the level of service that many health care facilities demand. Corporate downsizing and cost containment have left a number of medical equipment companies with minimal staff, leaving you with having to deal with automated attendants or long waiting periods on the phone in order to get someone who may, or may not, have the answers you need. Time constraints and patient load make long-term downtime issues costly for you and uncomfortable, inconvenient and possibly life threatening for your patients.

MD Biomedics bridges the gap between manufacturers and end users by offering service solutions based on timely response, minimal downtime, and reliable repairs. We can make this statement because of the following reasons:

• All MD Biomedics service staff have multiple years of experience with medical equipment, either working as Service techs for medical manufacturers or as hospital biomedical engineers.
• MD Biomedics bases its core business on service rather than sales, meaning that response time, quality service, and reliability represent the cornerstones of our profitability, and ultimate success.
• MD Biomedics works directly with manufacturers and their service departments to insure that proper documentation, procedures and spare parts are available for the supported equipment.
• MD Biomedics constantly reviews its inventory of spare parts and consumable supplies to insure adequate quantities of material are quickly available.
• MD Biomedics confines its service area according to staffing levels and equipment concentration to ensure adequate coverage for its customers.

MD Biomedics constantly adds new manufacturing and/or supply companies to its service chain, companies who recognize that service is as important to the success of a product as the marketing effort. Companies like Midwest Medical Consultants, 3cor, Skytron, OSI and Moeller Wedel recognize the importance of total customer satisfaction and provide us with the tools and resources to achieve this goal. Some companies may not be as willing provide support outside of their own service department. Some manufactures limit service avenues because:

1. Risk of product liability is high or complexity warrants a specialized service staff. Examples include complex nuclear medicine systems, large scale imaging equipment or software driven systems. These companies still offer parts to their customers but limit who provides service.
2. The service department is viewed as a profit center and is unwilling to place customer service in front of profits. These companies fail to provide support, or parts outside of their own service department, with the claim that the equipment is too complex for anyone else, including the customer, to support. Unlike the manufacturers in category 1 above, these companies fail to provide technical documentation, preventing the customer from understanding the very equipment they purchased.

MD Biomedics provides, at no charge, serviceability reports of a particular product considered for purchase to insure adequate support is available after the warranty period.

MD Biomedics constantly strives to improve health care provider profits by insuring the longevity and reliability of the instrumentation it employs. Allow MD Biomedics the opportunity to prove this fact to you.

MD BIOMEDICS, INC.
103 FLORA DRIVE
MORROW, OHIO 45152
513-899-0032
513-899-0036 fax